1. Order Cancellation Policy

• Strict 15-Minute Window: An order can be cancelled only within 15 minutes of placing the order.
• Ineligibility Beyond 15 Minutes: Once 15 minutes have elapsed from the time of order placement, cancellation requests will not be accepted under any circumstances, as procurement, baking, and assembly are already initiated.
• Store Credit Only: In all approved cancellations submitted within the 15-minute window, direct cash refunds or bank reversals are strictly not provided. Instead, a Store Credit Voucher for the full amount will be issued for future purchases on our platform.
• Cancellation Procedure: To cancel an order within 15 minutes, the customer must immediately email [email protected] with the subject line "Urgent Cancellation Request - [Order ID]", stating the order number and reason. Any request received after the 15-minute period will not be eligible for cancellation.

2. Settlement & Store Credit Guidelines

Direct monetary reversals or cash refunds are strictly not offered. In confirmed instances of internal service failures, resolution is provided exclusively via product replacement or a Store Credit Voucher.

Non-Eligibility Conditions: No refunds, cancellations, or store credit claims will be approved in any of the following scenarios:

• The recipient is unavailable, unreachable, or unresponsive during the delivery executive’s 5 to 10 minute waiting window.
• An incomplete, incorrect, or unserviceable address or phone number was provided.
• Premises, society gates, or security access is restricted or denied.
• The recipient refuses acceptance of the parcel.
• The customer declines to pay required outskirt or extended distance delivery charges.
• Delivery delays caused by inventory shortages, strikes, bandhs, adverse weather, or transportation challenges in extreme remote areas (in which case a Store Credit Voucher or local self-pickup option will be offered).
• Natural variations in design, shade, arrangement styling, or icing patterns in handmade floral and cake items.

3. In-Transit Damage & Transit Incidents Policy

• No Direct Refunds: If an item is damaged during transit, or if an unforeseen accident or mishap occurs en route, monetary cash refunds or bank account reversals will strictly not be possible.
• Next-Day Delivery or Store Credit: In all such transit events, the order will be rescheduled, freshly prepared, and delivered on the next day. If the customer does not wish to accept delivery on the next day, a Store Credit Voucher for the full order value will be issued to their account for future use.

4. Damaged Goods Reporting Window & Assessment

• Strict 30-Minute Reporting Window: If an item arrives in a damaged condition, the customer must report it within 30 minutes of delivery by emailing [email protected] with the Order ID and clear photographic/video proof of both the product and packaging.
• Final Decision by Company: The evaluation and final decision regarding any reported damage rests solely and exclusively with the management of Myflowergift.
• Conditional Replacement Only: A replacement will be provided if and only if our investigation confirms that the fault occurred on our end. If the issue is not determined to be our fault, or if the report is submitted beyond the 30-minute window, no replacement, voucher, or action of any kind will be taken. Direct cash refunds or bank reversals are strictly not issued.

5. Duplicate Charges & Bonus Credits

• Technical Duplicate Deductions: If a payment system glitch leads to a duplicate deduction for a single order ID, cash refunds will not be processed via external bank reversal. A permanent Store Credit Voucher will be issued to your account for future use.
• Exemptions & Coupons: Promotional discounts, vouchers, coupons, or reward credits used during purchase are non-refundable and hold no monetary cash value.

6. Waiver of External Payment Claims

All order-related questions, cancellations, or damage claims must be resolved directly through Myflowergift customer support.

7. Management Discretion & Jurisdiction

• Myflowergift retains sole operational authority in reviewing and resolving all cancellation, replacement, and store credit inquiries.
• The total liability of Myflowergift under any claim shall not exceed the actual purchase amount paid for the order.
• All transactional matters, agreements, and disputes related to our platform and services shall be governed exclusively by the laws of India, subject to the sole jurisdiction of the competent courts in Bengaluru (Bangalore), Karnataka, India.

8. Customer Support

• Operating Hours: 11:00 AM to 8:30 PM IST (Monday through Sunday)
• For any questions regarding cancellations or store credits, please email us directly at [email protected] quoting your Order ID.