Myflowergift - Refund and Cancellation Policy

Order Cancellation

1. Cancellation Window: Orders must be cancelled at least 24 hours before the scheduled delivery time to qualify for a refund. Once the 24-hour delivery window begins, cancellations are no longer eligible for a refund. In Case of any cancellation, A credit note for the full amount will be given.
2. Cancellation Request Process:Requests must be emailed to support@myflowergift.com with the subject line: "Cancellation Request."The email should include the following details:Order Number,Reason for Cancellation,Refund Account Details
3. Formal Cancellation Initiation: Cancellation will be processed upon receipt of a formal request via support@myflowergift.com.

Refund Policy

1. Refund Eligibility: Refunds may be issued under the following conditions:Non-Delivery: If the order was not delivered to the recipient, excluding cases where:The recipient was not found.The order was placed for a location not included in Myflowergift’s delivery service areas. In such cases, the customer will receive a credit note valid for one year for future purchases.Quality Complaints: If there are valid concerns about the quality of the delivered product, an investigation will be conducted. If confirmed, the customer may receive a full refund or a product replacement, subject to management’s discretion.
2. Refund Requests: Refunds are only applicable in cases of service failure. Our management will review requests and their decision will be final. Refund amounts cannot exceed the originally paid amount, and Myflowergift is not liable for any additional loss or claims beyond the paid amount.
3. Cancellation Fee: A 10% charge will apply to all canceled orders.
4. Discounted/Exempted Amounts: Any amount received through discounts or special exemptions cannot be refunded.
5. Extra Credits: Any additional amount credited to a customer’s Myflowergift account may be used for order enhancements, but it cannot be refunded.

General Terms

1. Authority on Refunds & Cancellations: Myflowergift holds the sole discretion in all matters related to order cancellation and refunds.
2. Policy Amendments: Myflowergift may revise this Refund & Cancellation Policy periodically. Any substantial updates regarding personal information usage will be communicated via email or an announcement on our website.
3. Customer Support: For any inquiries or clarifications regarding cancellations and refunds, customers can reach out via email at support@myflowergift.com.