Delivery Policy

Myflowergift offers same-day delivery up to midnight.

Our specialists ensure timely delivery to the provided address. However, we do not guarantee a specific delivery time under Standard Shipping. Deliveries occur between 10 AM and 7 PM, and we strive to accommodate customer instructions. For remote or outskirt locations, deliveries will be made on the requested date, but fixed delivery timings cannot be ensured due to distance-related delays.

Product Quality Assurance

To maintain freshness, we source cakes, flowers, plants, and other gifts from the best local partners and distribute them according to customer requests.

Attempted Delivery & Redelivery Policy

An order will be considered an attempted delivery under the following conditions, and no claims will be accepted:

• The recipient is unavailable at the time of delivery.
• Incorrect delivery address resulting in non-delivery.
• The recipient’s phone is unreachable or out of service.
• The recipient refuses to accept the delivery.

Redelivery in such cases will be at the sole discretion of Myflowergift management.

Non-Perishable Items

Non-perishable items will be delivered across India within 3-4 days via TNT or Blue Dart. In case of unforeseen natural disasters, we reserve the right to reschedule delivery.

Special Occasion Pricing

On occasions such as Mother’s Day or Valentine’s Day, standard prices may not apply. Prices may be on the higher side.

Product Representation

Images displayed on our website are for reference purposes. While we assure the quality of our products, variations in color, appearance, and design may occur due to the handmade nature of items such as flowers and cakes.

Refunds & Replacements

If a product arrives damaged, we will provide a replacement in case the fault is found at our end.

Delivery Policies

• Fixed-time delivery is available with a tolerance of ±1-2 hours. Midnight deliveries are scheduled between 11:30 PM and 12:30 AM. In cases of failure, delivery will be rescheduled for the next day.
• Our working hours are 11 AM to 8:30 PM. Customers experiencing delays in response via call are encouraged to email support@myflowergift.com.
• Wedding and designer cakes may vary in price and design based on location.
• The weights displayed for cakes represent gross weight; net weight may differ.

Delivery Coverage & Charges

• We provide delivery across India, with free delivery restricted to a 10 km radius from our local branch in each city.
• If the delivery address is in an outskirt area, additional charges may apply.

Order Modifications & Claims

• Product substitution may be possible with items of equal or higher value.
• Orders placed solely for soft toys or chocolates cannot be processed independently.
• We only sell non-alcoholic champagne and wine.
• If a technical error results in duplicate payment deductions, refunds will not be issued. Instead, a credit note will be provided for future use.

Valentine’s Day Orders

• All Valentine’s Day products must be selected from the Valentine’s Day category.
• Adjustments may be made to reflect seasonal pricing.

Special Occasion Deliveries

For high-demand occasions such as Valentine’s Day and Mother’s Day, we strive for timely deliveries. However, if a delivery cannot be completed on the requested date due to external factors, it will be rescheduled based on feasibility.

Quality Assurance & Customer Support

We specialize in fresh flowers, cakes, chocolates, soft toys, dry fruits, fruit baskets, and greeting cards. Our commitment to quality ensures that all products delivered meet high standards.

If you have complaints regarding damaged or substandard products, please contact us at 8340655615 or email Support@myflowergift.com with your order number for quick action.

Proof of Delivery (POD) Policy

"In the event of any disputes regarding the non-delivery of products, the Proof of Delivery (POD) provided by our company will serve as the final and conclusive evidence. Since all our deliveries are conducted by hand, we do not utilize courier services and, therefore, transit receipts are not available. No additional evidence will be provided beyond the submitted POD."

Legal Jurisdiction

All transactional disputes are subject to the jurisdiction of Bangalore, India.